INSHIELD SERVICES
Keep getting value from your technology investment
InShield Support Services help organisations address technical issues and maintain the value of their deployed solutions. Our engineers work with customers, vendors and partners to provide guidance within the agreed support scope.
How this helps
Access to technical experience
Get help understanding issues and the available next steps.
Coordinated assistance
Connect customer, partner and vendor responsibilities where required.
Continued value
Keep support focused on the systems your business relies on.
Service scope
Technical assistance
Discuss troubleshooting and guidance for the products covered by your engagement.
Issue coordination
Clarify how support requests are recorded, reviewed and escalated.
Vendor and partner engagement
Coordinate relevant technical discussions and responsibilities.
Ongoing guidance
Identify follow-up actions and support needs for your deployed environment.
Our approach
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Understand
Confirm the products, environment, contacts and support requirements.
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Plan
Agree coverage, communication channels, responsibilities and escalation arrangements.
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Deliver and review
Provide assistance within the agreed scope and review follow-up actions with your team.
Let’s discuss your requirements
Talk to InShield about your priorities and the right scope for your organisation.
Book a consultation +971 4 5298001
Service scope, coverage and deliverables are agreed for each engagement.